Refund policy
At EV-Racing, all sales are final.
Due to the nature of our products and our quality control process, we do not accept returns, exchanges, or refunds for any reason, including but not limited to:
- Change of mind
- Ordering the wrong item
- Incorrect sizing or fitment
- Buyer's remorse
- Delayed shipping caused by the carrier
- Products that have been installed, used, or modified
Please verify that the product is compatible with your bike before placing your order. If you have any questions about compatibility, contact us before purchasing.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, you must contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
If we determine that the item arrived damaged, defective, or that we shipped the wrong product, we will provide a replacement or another appropriate solution at our discretion.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been processed, it cannot be canceled.
Contact
If you have questions about your order, please contact us through the contact information listed on our website.